Payments, Refunds and Cancellation

Last updated 19 October 2026. How billing, cancellations and refunds work.

In short

  • Prices are in rupees and shown before you pay.
  • Monthly plans: cancel any time and your plan runs to the end of the period you paid for. We do not refund part months.
  • Yearly plans: full refund if you cancel within 7 days of your first yearly payment. After that, no refunds.
  • Domain fees are not refundable once we submit them to the registry.
  • Expert fixes: if we cannot fix the problem, you get the fee back.
  • Your rights under consumer law are not affected.

This summary helps you find your way. The full text below is what applies.

1. About this policy

This policy explains how payments, cancellations and refunds work for Walakulu. It forms part of our Terms of Service. Nothing in it affects any rights you have under consumer protection law that cannot be excluded.

2. What you are buying and how it is delivered

Walakulu sells online services: website hosting plans, domain registrations, add ons and expert help. Nothing is shipped. Services are delivered online through your Walakulu account, usually immediately after payment. Domain registrations take effect when the registry activates them, which can take from a few minutes to several working days for .lk names that need documents.

3. Paying

Prices are in Sri Lankan rupees (LKR) and are shown, with any applicable taxes, before you pay. We accept the payment methods shown at checkout, processed by our payment provider. Paid plans are charged in advance and renew automatically each month or year until you cancel. We send a receipt by email for every payment.

4. Cancelling

You can cancel a plan or add on at any time in your account or by emailing hello@walakulu.com. Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, and then your sites on that plan go offline.

5. Refunds

  • Monthly plans: not refundable, including for part months or unused time.
  • Yearly plans: if you cancel within 7 days of your first yearly payment, we refund it in full. After 7 days, and for yearly renewals, yearly payments are not refundable.
  • Domains: not refundable once we have submitted the registration, renewal or transfer to the registry, because registry fees cannot be recovered. If a registry rejects a new registration, we refund what you paid for it.
  • Expert help: not refundable once work has started, except that if we cannot fix the problem described in your quote, we refund the fee for that fix.
  • Add ons from other providers such as business email follow the refund terms shown when you buy them.
  • Free plans and preview links have no fees to refund.
  • Suspension or termination for breach of our Terms or Acceptable Use Policy is not eligible for a refund.
  • If we stop providing Walakulu as a whole, we refund prepaid fees for the period after it stops.

Approved refunds are made to the original payment method within 14 working days. Your bank may take longer to show it. We do not refund bank, card or currency conversion charges made by your bank.

6. Failed payments and disputes

If a payment fails, we will try again and email you. If it is still unpaid 7 days after it was due, we may suspend your sites until it is paid, and after 30 days we may close the account and delete its content.

Please contact us before disputing a charge with your bank; most problems are quicker to fix directly. If you start a chargeback, we may suspend the account while it is resolved, and if the charge is found valid you must pay it together with any dispute fee charged to us.

7. Price changes

We tell you at least 30 days before a price change affects you. New prices apply from your next billing period.

8. Contact

Questions about a payment: hello@walakulu.com. [Company legal name] (Private) Limited, [Registered office address], Sri Lanka, [Contact phone number].